Customer Service Specialist (CSS) 2025 – 400 Free Practice Questions to Pass the Exam

Corporate policies are fundamentally shaped by both the mission statement and strategic goals of an organization. The mission statement articulates the organization's purpose, values, and primary objectives. It guides decision-making and establishes the framework within which policies are developed to align with the core principles of the company.

Strategic goals, on the other hand, are specific objectives that the organization aims to achieve over a certain period. These goals provide a roadmap for actions and initiatives that support the overall mission of the company. Policies are created to facilitate the achievement of these strategic goals, ensuring that the day-to-day operations align with the long-term vision of the organization.

Thus, corporate policies inherently require a strong connection to both the mission statement and strategic goals, illustrating why the combination of these two elements is critical in their formation.